How long will my order take to arrive?
We process and ship all orders within 1–3 business days from New Zealand. All shipping is tracked through NZ post so you can see the progress. Typically it takes 2-4 days for products to arrive but please allow time for delays during BLACK FRIDAY and CHRISTMAS.
Do you offer express shipping?
Yes! Although not available at checkout and we are limited to our location and services provided by postal companies.. Send us a message through our website, an email or even a whatsapp message and we will do endeavour to speed up the process for you.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow its journey from our door to yours.
How do I choose the right size for my child?
Each product page includes a detailed size guide. We recommend measuring your child and comparing it with our guide to ensure a perfect fit. Our sizes are true to fit so a size 1 is usually for a child aged one.
Our signature oversized overalls will need sleeves and legs to be rolled up. Refer to our styling guides at The Crumb Collective.
Are your clothes safe and comfortable for children?
Yes. All Crumb Clothing fabrics are soft, durable, and free from harmful chemicals. We prioritize comfort, safety, and longevity so your child can play and explore freely. All products are also OEKO-TEX® Standard 100 fabric, meaning no harmful chemicals on young skin.
Can I request custom designs or personalization?
Currently, we don’t offer custom designs. We are always open to new ideas or inspiration for future drops. Feel free to contact us and we would love to explore this together.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us hello@crumb.co.nz, and we’ll do our best to help.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I exchange an item?
Email our support team with your order number and the item you’d like to exchange. We’ll provide instructions for a quick and hassle-free process.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is defective or incorrect. We recommend using a tracked service for safety.
How should I care for my child’s clothes?
Wash inside out in cold water with mild detergent, then tumble dry on low or hang to dry. This keeps the fabric soft and durable.
Are the clothes machine washable?
Yes! All Crumb Clothing items are designed for everyday wear and play, making them easy to wash and maintain.
How can I contact Crumb Clothing?
Email us at hello@crumb.co.nz or use our website contact form. We aim to respond within 24 hours.