Downtown Set

We recommend going one size up to get the most use out of your crumb fit and have your lil one rock that oversized baggy street swag all day. If you have any sizing concerns or questions, feel free to get in touch with us at hello@crumb.co.nz

Shipping
We currently deliver to all regions within New Zealand, including rural and PO Box addresses. International destinations are not available at this time.
Processing Time Orders are typically processed within 2 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods (e.g., holidays, sales events), processing times may be slightly longer.
Standard Shipping - Within 3 Business days Rural Delivery: Approx. 5 Business Days Please note that delivery times are estimates and may vary due to factors outside of our control, such as weather or postal delays.

Returns & Refunds
We’re committed to providing you with high-quality kids’ clothing and excellent customer service. Below is our return policy:
1. Faulty or Damaged Items
If the item you purchased is defective, damaged, or does not meet the description provided, you are entitled to a remedy under the Consumer Guarantees Act 1993 (CGA). Depending on the situation, this may include:
a. A repair of the item
b. A replacement for the same or similar item
c. A refund, if repair or replacement is not practical
Please notify us as soon as possible if you believe an item is faulty or damaged. Proof of purchase (such as a receipt or invoice) is required for processing your claim.

2. Change of Mind Returns
We understand that sometimes you may change your mind after making a purchase. While we are not legally required to accept returns for change of mind, we are happy to offer the following: Return or exchange within 7 business days. Items must be in original condition, unworn, unwashed, and with all tags attached Proof of purchase is required.
Please note: Refunds for change of mind will be issued as store credit or exchange only. Cash refunds are not available for change-of-mind returns.
Sale items are eligible for return or exchange only if they are faulty or do not meet the description provided. Change-of-mind returns are not available on discounted items.

3. How to Return an Item
To return an item, please follow these steps:
a. Contact our customer service team via [insert contact details] to notify us of your return.
b. Provide proof of purchase and details of the issue.
c. Return the item via post (return shipping costs for change-of-mind returns are your responsibility).

Refunds
Refunds for faulty or damaged items will be processed to the original payment method within 7 business days.
Refunds for change of mind (if applicable) will be provided as store credit or exchange only.

Our return policy does not limit or replace your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you have any concerns, please contact us directly, and we will work with you to resolve the issue promptly.

Contact Us if you have any questions about this policy or need assistance with a return, please contact us.